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To make a Service Booking, please complete the simple form below and one of our friendly team members will get back to you promptly to advise pricing and service availability for your appliance.

For other general enquiries, please use our General Enquiry Form or phone (02) 8445 4040.

By submitting this form you acknowledge that you have read and accepted our terms & conditions.

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Terms & Conditions

TRADE SERVICES:

  1. Title of any goods purchased does not pass to the buyer and remains the property of Master Appliance Service until payment is made in full.
  2. Payment for service, labour and parts, if applicable, must be made on the day of service. Unauthorised accounts not paid on the day of service will incur a $20 administration fee.
  3. Payment made by credit card may incur a surcharge of up to 2%.
  4. Master Appliance Service takes the utmost care when moving appliances for service but do not accept liability for any damage that may occur. Customers may arrange for the appliance to be moved for access prior to service.
  5. Master Appliance Service is not liable for any food loss.
  6. Acceptance of our goods, service or quotation is an automatic acceptance of these Terms and Conditions.
  7. All postponements or cancellations of services must be submitted two full working days prior to attendance. Failure to do so in a timely manner may incur cancellation charges.


WARRANTY:

  1. For all Warranty claims, proof of purchase must be retained and shown on request.
  2. Warranty claims if and when applicable are conditional upon all accounts and payments being in order and fully settled as per our trading terms.
  3. Warranty does not cover misuse of appliance, use of appliance other than as intended by the manufacturer, damage caused by insects or rodents, or no fault found.
  4. Thirty (30) day warranty on service call fee and labour, for the same fault. Any subsequent repair to the same appliance will be at the Customers expense.
  5. Twelve (12) month warranty on parts. Service call and labour charges will apply to fit parts under warranty.
  6. Master Appliance Service labour and parts warranty is only valid if payment has been received in full.
  7. Master Appliance Service provides all of the Consumer Guarantees contained in the Competition and Consumer Act to the extent to which they apply to this agreement between you and Master Appliance Service.
  8. Nothing in these terms and conditions are intended to exclude any applicable Consumer Guarantees.

SPARE PARTS PURCHASES:

  1. For Manufacturer’s Warranty, save your receipt for proof of purchase.
  2. Manufacturer’s Warranty does not cover faults due to installation, misuse of appliance, use of appliance other than intended by manufacturer or damage caused by insects or rodents.
  3. No return on switches, thermostats, electronic parts and glass parts.
  4. A restocking fee of 20% on goods returned after 7 days and 40% after 15 days. No return of specially ordered parts unless previously agreed.
  5. Master Appliance Services recommend a qualified person install any electrical and gas parts.