FAQ’s

Not all appliances are repairable. Some appliances have reached the end of their useful life and repairs can cost more than the replacement value. Our experienced technicians can give you advice on this. Usually, getting a service call with Master Appliance Service is money well spent as it could be a simple fix such as a blockage or faulty electronic board. Repairing your appliance could save you hundreds or thousands of dollars compared to a new purchase.

As appliances get older it may become more difficult to get spare parts. We usually advise that it may not be possible to get spare parts for appliances over 10 years old. That said, not all faults require parts to be repaired and some manufacturers carry stock of parts for many years more than 10 years.  Getting a service call with Master Appliance Service could get your old appliance working and save you hundreds or thousands of dollars compared to buying a new appliance.

Yes. Master Appliance Service repair all brands of home appliances. We carry a wide range of parts in stock and can get your appliance working again as soon as possible.

Yes, Master Appliance Service is an Authorised Service Provider for Miele products. If your Miele appliance is under warranty, we can repair it free of charge. We carry the latest Miele diagnostic tools and common spare parts.

If your appliance is under warranty, you should contact the manufacturer direct. While we can repair all brands, warranty service is provided by the manufacturer.

Our minimum Service callout fee is $188 including the first 30 minutes labour. Additional labour may be charged depending on how long it takes to diagnose the fault. Parts will be quoted and charged depending on what is required. If we need to order parts and return you will not be charged a second call out fee, only for additional labour and parts.

Our service includes a 12-month warranty on manufacturer replacement parts and a thirty (30) day warranty on labour. Don’t hesitate to call us at anytime following our service if issues return with your appliance.

We estimate we are able to complete over 85% of our appliance repair appointments during the first visit. Our fleet of mobile service vans are operated by an experienced and skilled field service technician and each van carries a supply of the most needed spare parts for your appliance repair or service. In the event we do have to return at a later date to finish a repair, there will be no additional call out fee.

Yes. We know how important our customer’s time is so we do our best to arrive in the early part of the service window. However, if an earlier appointment or repair takes much longer than anticipated, this timeframe allows the technician time to still arrive on time in the service window. Our technicians will call or sms 15-30 minutes before their arrival.

We repair all major appliance brands. For any questions about appliance brands not on this list below, please give us a call.

We are able to order the necessary manufacturer parts to service any brand:

AEG, Andi, Ariston, Asko, Baumatic, Beko, Belling, Blanco, Bosch, Chef, Delonghi, Dishlex, Electrolux, Emilia, Falcon, Fisher&Paykel, Gaggenau, GE, Hoover, Ilve, Jenn-Air, Kelvinator, Kleenmaid, LG, Liebherr, Lofra, Maytag, Miele, Neff, Omega, Samsung, Siemens, Simpson, Smeg, St George, Technika, Westinghouse, Whirlpool.